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Terms and Conditions

Allsbrook Community Farm


Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Allsbrook Community Farm website and services. By accessing our website, placing an order, or opting in to our communications, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website (allsbrook-community-farm@odoo.com), placing an order, or subscribing to our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree, please do not use our services.

2. Services Provided

Allsbrook Community Farm provides:

  • Fresh farm produce and products for sale
  • Order processing and delivery services
  • Email and SMS communications regarding orders, farm updates, and promotional offers
  • Website access for information and ordering

3. Eligibility

You must be at least 18 years of age to place orders or enter into agreements with Allsbrook Community Farm. By using our services, you represent that you meet this age requirement.

4. Orders and Payment

Placing Orders: Orders may be placed through our website, by phone, by email, or in person. All orders are subject to acceptance and availability.

Pricing: All prices are in Canadian dollars (CAD) and are subject to change without notice. We strive to ensure pricing accuracy but reserve the right to correct errors.

Payment: Payment is required at the time of order or delivery as specified. We accept payment methods including cash, e-transfer, credit cards, or other methods as communicated.

Cancellations and Refunds: Order cancellation and refund policies will be communicated at the time of purchase. Generally, cancellations must be made at least 48 hours before scheduled delivery.

5. Delivery and Pickup

We offer delivery and pickup services within our service area. Delivery schedules, routes, and fees will be communicated when you place your order. You are responsible for providing accurate delivery information. We are not liable for delays caused by circumstances beyond our control (weather, road conditions, etc.).

6. Product Quality

We take pride in providing fresh, high-quality farm products. If you are unsatisfied with any product, please contact us within 24 hours of receipt, and we will work with you to resolve the issue.

7. Use of Website

Permitted Use: You may use our website for lawful purposes related to learning about our farm, placing orders, and accessing information.

Prohibited Conduct: You may not:

  • Use our website for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or harmful code
  • Harass, abuse, or harm other users or our staff
  • Collect information about other users without permission
  • Reproduce, distribute, or create derivative works from our website content without permission

8. Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of Allsbrook Community Farm or used with permission. You may not use, reproduce, or distribute any content without our express written permission.

9. SMS/Text Messaging Terms

Opt-In Requirement: By opting in to receive text messages from Allsbrook Community Farm, you expressly consent to receive SMS messages at the mobile number you provided. You confirm that you are the authorized user of the mobile number provided or have authorization from the account holder.

Message Content: Messages may include order confirmations, delivery updates, farm news, special offers, and other farm-related information.

Message Frequency: Message frequency varies based on your interaction with our services and seasonal farm activity. You may receive between 1-8 messages per month on average, with more frequent messages during peak seasons.

Costs: Message and data rates may apply based on your mobile carrier's plan. Allsbrook Community Farm is not responsible for any charges incurred from your carrier.

Opt-Out: You may opt out of SMS communications at any time by:

  • Texting STOP to our messaging number
  • Contacting us at +1-403-389-3672 or Allsbrookfarm@gmail.com
  • Updating your communication preferences on our website

You will receive a confirmation message when you opt out. Opting out of SMS will not affect your ability to receive email communications (if you have separately opted in) or place orders.

Support: For help with SMS services, text HELP to our messaging number or contact us directly.

Service Availability: SMS services are provided through our third-party provider, Textedly. Service availability depends on your mobile carrier and location. We are not responsible for messages that are delayed, undelivered, or blocked by your carrier.

Changes to SMS Services: We reserve the right to modify or discontinue SMS services at any time with or without notice.

10. Email Communications

If you opt in to receive email communications, you will receive newsletters, promotional offers, and farm updates. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

11. Third-Party Services

We may use third-party service providers (such as payment processors, email platforms, and SMS delivery services) to facilitate our services. These providers operate under their own terms and privacy policies. We are not responsible for the practices of third-party providers, though we select providers we believe are reputable and compliant with applicable laws.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Allsbrook Community Farm shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
  • Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim
  • We do not guarantee uninterrupted or error-free website operation
  • Products are provided "as is" with respect to natural variations in farm produce

13. Indemnification

You agree to indemnify and hold harmless Allsbrook Community Farm, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or your use of our services.

14. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Compliance with Laws

You agree to comply with all applicable federal, provincial, and local laws when using our services, including Canada's Anti-Spam Legislation (CASL), British Columbia's Personal Information Protection Act (PIPA), and telecommunications regulations.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of our services shall be resolved in the courts of British Columbia.

We encourage you to contact us first to resolve any disputes informally before pursuing legal action.

17. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Allsbrook Community Farm regarding your use of our services and supersede any prior agreements.

20. Contact Information

For questions about these Terms and Conditions, please contact:

Allsbrook Community Farm

Phone: +1-403-389-3672

Email: Allsbrookfarm@gmail.com

Website: allsbrook-community-farm@odoo.com

Thank you for being part of the Allsbrook Community Farm family. We value your trust and are committed to serving you with integrity and transparency.