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Our Promise of PrivacyPrivacy Policy

Allsbrook Community Farm

Our Promise of Privacy

When you share your personal information (name, address, phone number) with Allsbrook Community Farm, you are trusting us with your data. We take this trust seriously.

We are committed to the following privacy guarantee:

Confidentiality: All personal and contact details you provide are kept strictly confidential.

Zero Sharing: Under no circumstances will we sell, rent, or share your names, phone numbers, addresses, or email addresses with any outside parties, businesses, or third-party marketing services.

Internal Use Only: We only use your information for the specific purpose of facilitating your order: sending the weekly menu, scheduling delivery routes, and arranging payment.

Your safety and sense of belonging are paramount to our community. You can feel confident and safe knowing your information stays within the family.

Privacy Policy

We respect your privacy. This policy explains how we collect, use, and protect the personal information you share with us when you visit our website or do business with us.

1. Information We Collect

We may collect the following information from you:

  • Name
  • Address
  • Phone number (including mobile phone number for SMS communications)
  • Email address
  • Any other information you choose to provide (for example, when you place an order, sign up for updates, contact us, or opt in to receive text messages)

2. How We Use Your Information

We collect and use your information only for purposes that a reasonable person would consider appropriate, including:

  • Processing and delivering your orders
  • Responding to your questions or requests
  • Contacting you about pickup times, deliveries, or changes to your order
  • Sending you farm updates, newsletters, or promotions via email (only if you have given your consent)
  • Sending you text message (SMS) updates, promotions, order notifications, and farm-related communications (only if you have opted in)
  • Meeting legal or regulatory requirements

3. Consent

By providing us with your personal information, you consent to our collection, use, and disclosure of that information as outlined in this policy. You may withdraw your consent at any time by contacting us (see Section 9 below).

For Email Communications: We will only send you promotional emails or newsletters if you have opted in, in compliance with Canada's Anti-Spam Legislation (CASL). You may unsubscribe at any time by using the link at the bottom of our emails or contacting us directly.

For SMS/Text Message Communications: We will only send you text messages if you have explicitly opted in by:

  • Checking the opt-in box on our website registration form
  • Texting our keyword to our texting number
  • Scanning our QR code and following the opt-in process
  • Providing verbal or written consent through other means

By opting in, you agree to receive text messages from Allsbrook Community Farm. Message frequency may vary depending on farm operations, seasonal updates, and order activity. Message and data rates may apply as determined by your mobile carrier. You may opt out at any time by texting STOP to our texting number. For assistance, text HELP or contact us directly.

4. Sharing of Information

We do not sell or rent your personal information to anyone. We may share your information with trusted service providers (for example, email processors, payment processors, or SMS delivery platforms such as Textedly) who help us run our business. These providers are only allowed to use your information for the services they provide to us and are bound by confidentiality agreements.

If we use service providers located outside Canada, your information may be stored or processed in another country and subject to its laws.

5. Retention of Information

We keep your personal information only as long as needed to fulfill the purposes we collected it for, or as required by law. Once it is no longer needed, we securely destroy it. For SMS opt-in records, we retain consent documentation for a minimum period as required by Canadian telecommunications regulations.

6. Security

We take reasonable measures to protect your personal information against loss, theft, and unauthorized access. This includes using passwords, encryption where appropriate, limiting access to authorized personnel, and secure storage systems.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Ask for corrections if your information is inaccurate or incomplete
  • Withdraw your consent for certain uses of your information, including opting out of SMS or email communications
  • Request deletion of your personal information, subject to legal retention requirements

We will respond to requests within a reasonable time, as required by British Columbia's Personal Information Protection Act (PIPA).

8. SMS/Text Messaging Specific Terms

When you opt in to receive text messages from Allsbrook Community Farm:

  • You will receive messages related to farm updates, order notifications, delivery schedules, promotional offers, and other farm-related communications
  • Message frequency varies but typically ranges from 1-8 messages per month, with increased frequency during peak harvest seasons
  • Standard message and data rates may apply as determined by your mobile carrier
  • We use Textedly as our SMS service provider
  • Your mobile number will be used solely for sending you the communications you have consented to receive
  • You can opt out at any time by texting STOP to our messaging number. You will receive a confirmation message that you have been unsubscribed
  • For help or support, text HELP to our messaging number or contact us at +1-403-389-3672 or Allsbrookfarm@gmail.com
  • Supported carriers include major Canadian carriers; contact us if you experience technical issues

9. Contact Us

If you have questions, concerns, or a complaint about how we handle your personal information, please contact us:

Allsbrook Community Farm

Phone: +1-403-389-3672

Email: Allsbrookfarm@gmail.com

Website: allsbrook-community-farm@odoo.com

10. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.